LEGAL REFERENCE

Your Data. Your Control. Our Commitment.

We handle your account details, payment history and personal information with the same care you'd expect from a platform built for Indonesia. This policy explains exactly what we...

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viralqq Your Data. Your Control. Our Commitment.

Privacy Policy Overview

viralqq collects personal information to operate your account, process transactions through DANA, OVO, GoPay and QRIS, and improve your experience. We store data securely and share it only with payment partners and service providers necessary to run the platform. Your information is never sold to third parties. We comply with Indonesian data protection standards and local regulations in supported regions. You can

request access to your data or ask for deletion at any time through your account settings or our support team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy Questions? We're Here.

Have concerns about how we handle your data? Reach out through any of these channels and we'll respond within 48 hours.

Email Support Send privacy requests to [email protected]. Include your account email and a clear description of your concern. We'll investigate and reply with next steps.
Live Chat Open the chat widget in your account dashboard. Our team can walk you through privacy settings, data requests, or account deletion in real time.
Account Settings Visit Privacy & Security in your account menu to review connected devices, payment methods on file, and download your personal data whenever you need it.
TRUST MARKERS

How We Earn Your Trust

Privacy isn't a checkbox for us—it's built into every system we run. Here's what backs our commitment.

Encrypted Transactions

Every DANA, OVO, GoPay and QRIS payment is encrypted end-to-end. Your payment details never touch our servers unencrypted.

No Third-Party Sales

We don't sell your email, phone number or betting history to advertisers, data brokers or marketing firms. Period.

Regular Audits

Our security team runs monthly penetration tests and data-handling audits. Results are logged and reviewed by independent compliance partners.

Transparent Logging

Every login, payment and account change is logged with a timestamp. You can view your activity history anytime in your dashboard.

GDPR-Aligned Standards

Although we operate in Indonesia, we follow GDPR-equivalent data minimization and consent principles across all regions we serve.

Incident Response Plan

If a breach occurs, we notify affected users within 72 hours and provide free credit monitoring for one year.

Consistency Across Our Platform

Whether you're reading our home privacy notice, account terms or payment guide, the core principles stay the same.

Data Minimization
We ask for only what we need to run your account and process your DANA, OVO, GoPay or QRIS payment. No unnecessary fields.
Consent-First Approach
Marketing emails, SMS and push notifications are opt-in only. You control frequency and content type in your notification settings.
Retention Limits
Account data is kept for the duration of your membership plus 12 months after closure. Payment records are retained per Indonesian tax law.
User Rights
You can access, correct, download or delete your personal data anytime. Requests are processed within 14 business days.
Cookie Transparency
We use cookies only for session management, fraud prevention and analytics. No tracking cookies follow you off-site.
Partner Vetting
Every third-party service provider (payment gateway, hosting, analytics) signs a data-processing agreement with the same privacy standards we maintain.
Policy Updates
Changes to this policy are announced 30 days in advance via email and in-app notification. Continued use means acceptance of updates.
AT A GLANCE

What Defines Our Privacy Approach

These six principles shape how we design every feature, from account creation to your final withdrawal.

Speed Without Shortcuts Your account opens in seconds, but we still verify your...
Mobile-First Privacy Our app uses biometric login and device-level encryption. Your phone...
Local Payment Trust DANA, OVO, GoPay and QRIS are built into our privacy...
Dispute Resolution Unauthorized transaction? We investigate within 48 hours and reverse charges...
Dormant Account Safety If your account sits inactive for 12 months, we don't...
Deletion Honored Request account deletion and we remove your personal data within...

Privacy Questions Answered

We collect your name, email, phone number, date of birth and payment details (DANA, OVO, GoPay or QRIS account info) to create and operate your account. We also log your IP address, device type and login history for security purposes. We never ask for unnecessary personal data.

All payment data is encrypted with TLS 1.3 and tokenized immediately after processing. We never store full card numbers or e-wallet credentials on our servers. DANA, OVO, GoPay and QRIS transactions are handled by PCI-DSS compliant payment processors.

Yes. Go to Account Settings > Privacy & Security > Download My Data. You'll receive a ZIP file with all your account information, transaction history and communication records within 7 business days.

No. We never sell your personal information to advertisers, data brokers or marketing companies. We share data only with payment processors and hosting providers under strict data-processing agreements.

Personal account data is deleted within 30 days of closure. Payment records are retained for 12 months to comply with Indonesian tax and financial regulations. After that, all records are permanently purged.

We notify all affected users within 72 hours via email and in-app alert. We provide one year of free credit monitoring and work with law enforcement if required. We also publish a transparency report detailing the incident.

Absolutely. Every marketing email includes an unsubscribe link. You can also manage notification preferences in Account Settings > Communications. We respect your choice immediately.